Privacy Policy
1. General Provisions
1.1. This Privacy Policy (hereinafter referred to as the “Policy”) governs the collection, storage, use, processing, and protection of personal data of users of the website retours.club.
1.2. Your privacy and data security are important priorities for us. By using our website, you agree to the terms of this Policy and consent to the processing of your personal data in accordance with the stated rules.
1.3. This Policy applies to all users of the website, as well as to individuals who submit requests through forms on the site or via other means of communication.
2. Key Terms Used in This Policy
2.1. Personal Data — any information relating to an individual who can be identified
2.2. Anonymous Data — information that does not identify a specific user, collected to analyze website performance and improve user experience.
2.3. Cookies — small text files stored on your device to enhance website functionality and analyze user behavior.
2.4. Processing of Personal Data — any operation or set of operations performed on personal data, such as collection, recording, systematization, storage, modification, transfer, and deletion.
3. Purpose of Processing Personal Data
3.1. We collect and process your personal data solely for the following purposes:
- Request Processing — to respond to your inquiries and provide information about our services.
- Request Management — to handle requests submitted through forms on the website and to contact you with additional information.
- User Behavior Analysis — to analyze site traffic and usage in order to improve the quality of our services and content.
- Information Delivery — to send you informational materials related to our services, if you have expressed a desire to receive such updates.
3.2. We do not collect data for the purpose of selling it or using it for any other purposes not specified in this Policy.
4. Data Collection
We only collect data necessary to process your requests. This may include:
- Name
- Contact information (phone, email)
- Information submitted through website forms to request details about tours
Data collected to process requests and provide information about our services
5. Anonymous Data and Use of Cookies
Our website uses anonymous data to analyze user behavior through web analytics services such as Google Analytics and others. This data does not contain personal information and is used solely to improve website functionality.
We also use cookies to enhance website performance and usability. Cookies help us understand how visitors interact with the site and make it more convenient and personalized. You can disable cookies in your browser settings, but this may affect the functionality of the site.
6. Data Storage
We retain personal data only for as long as necessary to process your requests and provide the requested information. Once the data is no longer needed for these purposes, it will be deleted.
7. Data Protection
We take all necessary measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the Internet is entirely secure, and we cannot guarantee absolute data security.
8. Use of Data
Collected data may only be used for:
- Processing your requests
- Responding to inquiries and providing information about our services
- Improving website quality and user experience
9. Data Sharing with Third Parties
We do not share your data with third parties without your consent, except as required by law.
10. Contact Information
If you have any questions or comments regarding our Privacy Policy, please contact us:
- Phone: +370 (680) 15 990
- Email: [email protected]
11. Changes to the Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. All changes will be posted on this page and will take effect upon publication.